FAQ


Customer Service: 800-769-2996

orders@apexproductgroup.com
Monday-Friday 7am-7pm CST


Missing an invoice or need to print a copy for your records?

  • Navigate to the 'My Account' section under your user profile.
  • Next, click on 'My Orders'
  • Select the Order Type of 'Posted Invoice Detail' and select search - this will display a list of your invoiced orders
  • Select 'View Details' for the desired order to download or print the invoice information.
Free Shipping for orders over $100.00
***please note that a surcharge will be added for oversized items that require additional handling***

Need to find the tracking nubmer for your order?
  • Navigate to the 'My Account' section under your user profile.
  • Next, click on 'My Orders'
  • Select the Order Type of 'Posted Shipment' and select search - this will display a list of your orders that have tracking information
  • Click 'View Details' on the desired order to view the tracking information
  • Navigate to 'My Account'
  • Scroll to the bottom of the page and select 'Change Password' in the Account Management section

Video link here:

The Account Manager can elect to set up sub-accounts to have multiple user accounts for the same dealership. To set up a sub-account complete the following steps:
  • Navigate to 'My Account'
  • Click 'Manage sub-accounts' - Here you can view existing users or add a new sub account
  • Enter sub-account user information, then click Save
  • Once completed, the new sub-account user will receive an e-mail to set-up their password to access the portal
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